Shipping policy- US, UAE, UK

At AnuArtStore, every piece is thoughtfully selected or handcrafted with care. We take equal care in packaging your order so that your jewellery reaches you safely, wherever you are in the world.

We currently offer international shipping to the United Arab Emirates (UAE), the United Kingdom (UK) and the United States of America (USA).

1. Delivery Locations

We ship orders to eligible addresses in:

United Arab Emirates (UAE)

United Kingdom (UK)

United States of America (USA)

If your country or delivery address is not available at checkout, please contact us and we will do our best to assist you.

2. Delivery Time

International orders are generally expected to arrive within 10–15 days from dispatch.

Please note:

Delivery timelines are estimates and may vary depending on your location, courier service and customs clearance.

Orders may require additional time for processing, packaging or dispatch.

Deliveries to remote locations may take longer.

Customs inspections, public holidays, weather conditions and other circumstances beyond our control may cause delays.

We will share tracking details, where available, once your order has been dispatched.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

The shipping cost may vary depending on the destination, package weight, order value and shipping service selected.

Any promotional free-shipping offer will be subject to the terms stated at the time of purchase.

4. Customs Duties, Import Taxes and Other Charges

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, any import duties, taxes or customs clearance charges payable in the destination country are the customer's responsibility.

These charges are determined by the relevant authorities and are not controlled by AnuArtStore. We recommend checking the applicable import requirements before placing your order.

Customs clearance may also extend the estimated delivery time.

5. Order Tracking

Where tracking is available, we will provide the tracking details after your order has been dispatched.

You can use these details to follow your shipment through the courier's tracking service. Tracking updates may take some time to appear after dispatch.

If your tracking information has not updated for several days or your parcel appears delayed, please contact us so that we can help you follow up with the courier.

6. Incorrect or Incomplete Delivery Address

Please ensure that your shipping address, postal code, telephone number and email address are accurate when placing your order.

AnuArtStore cannot guarantee delivery timelines where delays result from an incorrect or incomplete address or unsuccessful delivery attempts.

If you notice an error in your address, please contact us as soon as possible. We will try to assist if the order has not yet been dispatched.

Additional courier charges may apply if a shipment must be redirected or re-delivered.

7. Delayed, Lost or Undelivered Shipments

We make every effort to ensure that your order reaches you within the estimated delivery period. However, international shipping may occasionally be affected by circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us with your order number and tracking details, if available. We will work with the courier to investigate the delay.

Delivery timelines are estimates and are not guaranteed.

8. Damaged Packages or Missing Items

Please inspect your package when it arrives.

If your order arrives damaged or an item is missing, contact us as soon as possible with your order number, a description of the issue and clear photographs of the packaging and product.

We will review the matter and assist you in accordance with our Returns and Refunds Policy.

9. Returns and Refunds

Shipping and delivery arrangements are separate from our returns and refunds process.

For information about eligibility, return procedures, refunds and any applicable return-shipping charges, please refer to our Returns and Refunds Policy on the website.

10. Contact Us

If you have questions about international shipping, delivery timelines or a current order, we are happy to help.

Please contact us through the Contact Us page on our website and include your order number, where applicable.

Thank you for choosing AnuArtStore. Every purchase celebrates distinctive design, thoughtful craftsmanship and our commitment to creating opportunities for women.

AnuArtStore – Bold Jewellery. Meaningful Stories.